Return and refund policy

Return and Refund Policy

At YANCHEN™, your complete satisfaction is our priority. This Return & Refund Policy outlines our guidelines for handling returns, replacements, and credits.

  1. Return Window We provide a 30-day return policy, giving you 30 days following package delivery to submit a return request.

Qualifying criteria for returns:

The product must remain in its exact delivery condition

Unused, unopened, and complete with all original components

Housed inside its original packaging

Backed by an order receipt or valid proof of purchase

  1. Initiating a Return To begin a return process, please reach out via email to: service@ioujnhbnjbg.asia

Upon approval of your request:

We will supply a return shipping label

You will obtain precise guidance regarding how and where to ship your items

Note: Packages mailed back without a prior return request and proper authorization will be declined.

Should any questions arise concerning returns, feel free to contact us at service@ioujnhbnjbg.asia.

  1. Flaws and Transport Issues Please examine your order promptly upon arrival.

If an item arrives broken, defective, or incorrect, get in touch with us right away so we can investigate and resolve the situation.

  1. Non-Returnable Goods & Exceptions Certain categories of merchandise cannot be returned, including:

Perishable items or organic goods

Customized or personalized merchandise

Personal hygiene and skincare products (such as opened bath bars and cosmetics)

Hazardous materials, flammable liquids, or compressed gases

Initial delivery fees incurred during checkout

Additionally, we exclude the following from returns:

Clearance or final sale items

Promotional gift cards

If you need clarification on whether your product qualifies, please contact us before shipping anything back.

  1. Product Exchanges The quickest path to securing an alternative item is to:

Send back your original product

Upon return verification, submit a fresh order for your desired replacement item

  1. European Union – 14-Day Cooling-Off Right For shipments delivered inside the European Union, customers hold the legal right to cancel or return purchases within 14 days without providing any reason.

Conditions:

Products must be unused, unblemished, and in original packaging

Original purchase verification is mandatory

This statutory right applies independently alongside our standard 30-day return policy.

  1. Refund Processing Upon receiving and evaluating your returned parcel, we will update you regarding your refund status.

If approved:

Funds are automatically credited back to your original payment account

Allow up to 10 business days for the financial transaction to clear internally

Keep in mind that individual banks or credit card providers may require extra processing windows to post funds to your statement.

If more than 15 business days have elapsed since your refund approval, please contact us at service@ioujnhbnjbg.asia.

  1. Return Logistics Address An official return shipping label issued by YANCHEN™ must be obtained prior to dispatching any merchandise.

Return Address: 1919 W Main St Mesa, AZ 85201